There are a total of 5 MODULES, each includes the following:

• Investigate , Precall Planning and PositioningDental Anatomy
• Includes researching an account, proper value statements 
  
• Meet, Behavior styles, Understanding awareness
• Four types of behavior styles, Statement of Intention(S.O.I.)
• Probe, asking questions, listening, discover key points
• Includes understanding different types of questions, finding "STARS" 
•      Apply, Recommending a on target solution
  
  • Includes using an summary statement. ensuring an on target solution
• Convince & Tie It Up, proper use of third party testaments, demonstration of the solution
  • includes assumptive close