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Intro to IMPACT

Started Sep 27, 2017


Full course description

There are a total of 5 MODULES, each includes the following:

  • Investigate , Precall Planning and PositioningDental Anatomy
    • Includes researching an account, proper value statements 
  • Meet, Behavior styles, Understanding awareness
    • Four types of behavior styles, Statement of Intention(S.O.I.)
  • Probe, asking questions, listening, discover key points
    • Includes understanding different types of questions, finding "STARS" 
  •      Apply, Recommending a on target solution
    • Includes using an summary statement. ensuring an on target solution
  • Convince & Tie It Up, proper use of third party testaments, demonstration of the solution
    • includes assumptive close

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